Privacy policy
Last updated 24 September 2026.
This policy explains what Sombo collects when you use the website and, later, the iOS and Android apps. It is written for people in the United Kingdom.
Who we are
Sombo is the service at this website. Questions about your data can be sent to admin@sombo.app.
What we collect
- Account details: name, username, email address, and a hashed password.
- Membership and payments: plan, credit balance, and payment references from our payment providers. We do not store full card numbers.
- Sessions you create: the description you submit, the generated script, and the audio file stored for your account.
- Messages you send to support, and basic technical logs such as IP address and browser type.
Why we use it
We use this information to create and secure your account, provide memberships and credits, generate and store sessions, send service emails you have asked for, and keep the service reliable. The legal bases are performing our contract with you, our legitimate interest in running and protecting the service, and consent where we ask for it (for example optional marketing email).
Who we share it with
We share data with providers who help us run Sombo: payment processors, email delivery, audio generation, and file storage. They only receive what they need for that job. We do not sell your personal information.
How long we keep it
We keep account and payment records for as long as your account is open and for as long as we need them for tax, fraud, and legal claims. You can ask us to delete your account. We may keep a limited record where the law requires it.
Your rights
You can ask for a copy of your personal data, corrections, deletion, restriction, or to object to certain uses. You can also complain to the Information Commissioner’s Office at ico.org.uk.